Questions are received and filtered by a librarian. Valid/legitimate questions are answered or if not directly related to the library are forwarded to other departments where the concerns are directed.

A Librarian will respond to acceptable questions within two working days.

For incorrect email addresses, no response will be received by the sender.

The following queries are not entertained:

1. Non-library related questions,

2. Topics outside of library domain,

3. Commercial inquiries,

4. Detailed bibliographies,

5. Answers for contests, puzzles, or games,

6. Homework questions that are too specific.

Meeting, study, and activity rooms are available on a first-come, first-serve basis.

Informs library users about new acquisitions in the library through the library website.

Document Delivery is simple requests like photocopying of desired materials from print and non-print formats and is subject to the library's rules and regulations.

On-line request form

Only the following are eligible to use this service:

1. UST Administrators

2. UST Faculty members

3. Thomasian students who are currently enrolled

Guidelines:

1. Client may ask and submit request using the Interlibrary Loan Form at the General Reference and Information Section.

2. Scanned and photocopied materials can be sent by email, PDF file, local fax or will be picked up from the owning library.

3. Client is to be advised of the service and its corresponding charges. These must be paid at the Circulation Section before the items are requested from other libraries.

4. When requested materials are available for pick up, client will be notified by phone.

5. All requested materials must be claimed at the General Reference and Information  Section.

Interlibrary Loan is the process of sharing resources among libraries. If the library does not have the book, journal or other materials you need, the library may be able to obtain them from another library that is also a member of the resource-sharing.

On-line request form

Only the following are eligible to use this service:

1. UST Administrators

2. UST Faculty members

3. Thomasian students who are currently enrolled

Guidelines:

1. Client may ask and submit request using the Interlibrary Loan Form at the General Reference and Information Section.

2. The Library reserves the right to limit the number of items requested or borrowed by a single user at one time.

3. All requested items must be picked up at and returned to the General Reference and Information Section.

4. User must submit his/her validated school ID in exchange of the requested item.

5. Borrower must honor restriction that all requested materials are in-library use only.

6. When requested items are available for pick up, the borrower will be notified thru text or by phone.

7. Interlibrary loan service may be suspended to a borrower who fails to pick up, keep materials overdue, or damage requested interlibrary loan materials.

8. Borrower is responsible for any charges levied by the library for any lost or damaged materials. No refund will be made for lost and paid materials that are recovered.

Tours are available for individuals and groups upon request.

This includes library orientation and electronic resources tutorial to teach library research skills and promote information literacy.

a. Freshmen Library Orientation - this session includes: 1) overview of the Library policies, procedures, services and facilities; 2) basic information retrieval process

using OPAC; and 3) introduction to the use of online resources.

b. Electronic Resources Tutorial - the tutorial includes: 1) lecture on the different

online resources that match possible research needs.

Faculty members and other members of the Thomasian community can avail of the orientation and tutorial on schedule basis. Interested parties may inquire from the librarians at the General Reference and Information Section at (632) 3-406-1611 local 8343 for more details.

Referral letter is issued to those who need to acquire materials from other libraries in case such materials are not available in the Miguel de Benavides Library. Inquire at the General Reference and Information Section for proper scheduling.

Only the following are eligible to use this service:

1. UST Faculty members

2. UST employees

3. UST Hospital employees

4. Thomasian students who are currently enrolled

To secure a REFERRAL LETTER, the researcher must provide the following information:

1. Specific date of your visit

2. The Library you want to visit

3. Researcher’s name/s

4. Your College/Faculty/Department

5. Topic of your research

NOTE:

1. The library doesn’t issue referral letter during semestral and summer break.

2. Request for referral letter must be done two (2) days before the actual date of visit.

3. Referral letter should be claimed by one of the members who requested for a referral.

4. A maximum of 5 researchers per library/institution are allowed per day, however,

the number of researchers to be accommodated is subject to the discretion of  the library/institution concerned.

5. You are advised to visit the library websites of our partner libraries and institution in order to check the availability of the materials for your research.

Click here for Online Public Access Catalog of our partner libraries & institution.

• ALUMNI
• REVIEWEES
• VISITING RESEARCHERS (Students, Faculty, Private and Government)
• UST MEDICAL ALUMNI ASSOCIATION
• UST GRADUATE SCHOOL NOT ENROLLED FOR THE CURRENT SEMESTER

POLICY FOR VISITING RESEARCHERS

Alumni

1. Submit valid Thomasian Alumni Card (issued by the UST Office for Alumni Relations) at the Reference and Information Section.

2. Fill out the Temporary Library Permit UST:SO23-00-FO03 (white form).

3. Pay the applicable fee at the Circulation Section, left wing of the library.

Alumni cardholder entitles him/her to 50% discount on the entrance fee in the UST Miguel de Benavides Library.

4. After paying the applicable fee, go back to the Reference and Information section,

    return the Temporary Library Permit UST:SO23-00-FO03 (white form) and Official

    Receipt to the staff for validation then secure a visitor’s pass.

 5. Proceed to the OPAC station, ground floor to check for materials.

Reviewees (Professional Board, Bar, State Board, USTMAA card holders, Self-Review)

Alumni and Non-Thomasian

1. Present the requirements at the Reference and Information Section:

     a. Valid Thomasian Alumni Card (issued by the UST Office for Alumni Relations);

     Official Receipt from UST review for Non-Thomasian;

     b. 1 pc. 1x1 photo;

     c. Official receipt from review class (except self-reviewees)

2. Fill out the Temporary Library Permit UST:SO23-00-FO03 (yellow card) and

    paste the picture.

3. Return the Temporary Library Permit UST:SO23-00-FO03 (yellow card) to the staff of

    the Reference and Information Section for validation.

     a. First application (Alumni), proceed to Step 6

     b. Succeeding application (semestral basis) for alumni and Non-Thomasian, proceed to Step 4

4. Pay the applicable fee at the Circulation Section, left wing of the

     library.

• Php 500.00 - for self-reviewees and succeeding applications for Alumni

• Php 1,000.00 -  Non-Thomasian enrolled in UST Review

5. After paying the applicable fee, go back to the Reference and Information section and

                  present the Official Receipt to the staff for validation.

6. Proceed to the OPAC station, ground floor to check for materials.

SERVICES

*Non-Thomasian not affiliated with UST in any way will not be accommodated.

Visiting Researchers (Students, Faculty, Private and Government)

1. Students and Faculty Member

    a. Submit a valid school ID and referral letter from the Chief Librarian of your school.

    b. Fill out the Temporary Library Permit UST:SO23-00-FO03 (white form).

    c. Pay the applicable fee at the Circulation Section, left wing of the library.

    d. After paying the applicable fee, go back to the Reference and Information section,

        return the Temporary Library Permit UST:SO23-00-FO03 (white form) and Official

        Receipt to the staff for validation then secure a visitor’s pass.

    e. Proceed to the OPAC station, ground floor to check for materials.

 2. Private and Government Researchers

    a. Submit a valid ID and formal letter of intent address to the Chief Librarian.

    b. Fill out the Temporary Library Permit UST:SO23-00-FO03 (white form).

    c. Pay the applicable fee at the Circulation Section, left wing of the library.

    d. After paying the applicable fee, go back to the Reference and Information section,

        return the Temporary Library Permit UST:SO23-00-FO03 (white form) and Official

        Receipt to the staff for validation then secure a visitor’s pass.

    e. Proceed to the OPAC station, ground floor to check for materials.

3. Catholic Educational Association of the Philippines (CEAP) and Consortium of Libraries for Ecclesiastical Studies Members

    a. Submit referral letter from CEAP or Consortium of Libraries for Ecclesiastical

         Studies Members letter head and valid ID at the Reference and

         Information Section.

    b. Fill out the Temporary Library Permit UST:SO23-00-FO03 (white form).

c. Return the Temporary Library Permit UST:SO23-00-FO03 (white form) to the staff to validate the permit.

    d. Pay the applicable fee at the Circulation Section, left wing of the library.

• Catholic Educational Association of the Philippines (CEAP) members are free from library fee on Tuesday and Friday for a maximum of 3 persons.

• Consortium of Libraries for ecclesiastical studies members are free from library fee on Saturdays for a maximum of three persons.

    e. After paying the applicable fee, go back to the Reference and Information section,

        return the Temporary Library Permit UST:SO23-00-FO03 (white form) and Official

        Receipt to the staff for validation then secure a visitor’s pass.

    f. Proceed to the OPAC station, ground floor to check for materials.

UST Medical Alumni Association (USTMAA) Researchers/ Visitors

1. Regular Member

    a. Submit USTMAA card at the Reference and Information Section.

   b. Fill out the Temporary Library Permit UST:SO23-00-FO03 (white form).

    c. Return the Temporary Library Permit UST:SO23-00-FO03 (white form) to the staff

        for validation.

    d. Pay the applicable fee (Php 50.00) at the Circulation Section, left wing of the

         library.

    e. After paying the applicable fee, go back to the Reference and Information section,

        return the Temporary Library Permit UST:SO23-00-FO03 (white form) and Official

        Receipt to the staff for validation then secure a visitor’s pass.

2. Lifetime Member

    a. Submit USTMAA card at the Reference and Information Section.

    b. Fill out the Temporary Library Permit UST:SO23-00-FO03 (white form).

    c. Return the Temporary Library Permit UST:SO23-00-FO03 (white form) to the staff

        for validation.

    d. Secure a visitor’s pass at the Reference and Information Section.

UST Graduate School not enrolled for the current semester

1. Secure the UST:AO10-00-FO17 form for library use at the Graduate School office.

2. Submit the form and UST ID at the Reference and Information Section.

3. Fill out the Temporary Library Permit UST:SO23-00-FO03 (yellow card) and

    paste the picture.

4. Return the Temporary Library Permit UST:SO23-00-FO03 (yellow card) to the staff for validation.

     a. First application,  proceed to Step 7

     b. Succeeding application (semestral basis),  proceed to Step 5

5. Pay the applicable fee at the Circulation Section, left wing of the library.

6.  After paying the applicable fee, go back to the Reference and Information section

     and present the Official Receipt to the staff for validation.

7. Proceed to the OPAC station, ground floor to check for materials.

Policy for Visiting Researchers

1. Graduate School section is not accessible during Saturdays.

2. Undergraduate students from other schools are not allowed to     use the Graduate School section.

3. Maximum of five (5) students per institution will be     accommodated.

4. Secure library permit from 8:00 a.m. to 5:00 p.m. at the General     Reference & Information Section.

5. Health Sciences Library will entertain off-campus researchers     only on Saturdays.

6. The Library does not entertain alumni and visiting researchers     during preliminary or final examination periods, national and     university holidays.

7. Grade School and High School students from other schools are     not allowed to use the library and its facilities.

8. A library fee of P100.00 per day will be charged per person. This     charge does not include special services such as photocopying,     scanning and printing, etc.

9. The Library will not accommodate walk-in alumni and visiting     researchers.

10. The library fee is non-refundable.

In Case of Lost Visitor’s Pass and UST:SO23-00-FO03 (yellow card)

Please inform the General Reference and Information Section and apply for replacement of:

UST:SO23-00-FO03 (yellow card) - Php  50.00

Visitor’s Pass  - Php 200.00

*All visiting researchers should also follow the

For duplication purposes, photocopying machines are available at the second floor and at the second floor of the Central Library building.

All copying are to be done in accordance with the Philippine Copyright Law. It is fair dealing to make a copy for the purpose of research or study of a reasonable portion of a work.

Reminders:

Library materials to be photocopied should be issued and properly received. Photocopying forms must be completed including barcode number and should be submitted to the photocopying personnel.

The following materials cannot be photocopied:

• rare materials

• General Reference collection

• mimeograph sheets

• manuscripts

• bound newspapers

• pamphlets

• theses

• dissertations and;

• those that are published prior to 1950

The Library has microfilm readers and a microfilm reader printer available for use. These are installed at the 6th floor Serials section. Use of the machine is free of charge. However, printing from microfilm is charged Php5.00/page. Library patrons may view the local newspapers (1990-present) and the Philippine map on microfilm.

Conference Hall is intended for activities such as library orientations, seminars, and other related activities for a fee. It can accommodate up to 104 persons.

Approved rates for the use of the Conference Hall

Conference Hall Guidelines

1. Purpose

The Conference Hall, located at the ground floor with a 104 seating capacity is intended for activities such as library orientations, seminars, and other classroom related activities for a fee. Preference will be given to library activities. It is generally not considered as a regular meeting room. The users are responsible for leaving the hall clean and orderly. UST-affiliated departments and organizations who wish to avail of the use of this area shall be held financially amenable for any damage or loss in the Conference Hall.

2. Guest Conduct

Client agrees to conduct the event in an orderly manner in full compliance with the applicable rules, regulations, and guidelines of the Miguel de Benavides Library. The organizer is responsible for the conduct of all the attendees in the event.

3. Facility Hours

The Conference Hall is available Mondays to Saturday from 9 am to 5 pm only. Event hour starts with the first person’s arrival and extends to the last person’s departure.

4. Reservation

Reservation should be made at least 2 weeks before the event. Coordinate schedule with the library staff at the General Reference and Information Section. Student Organization events must be approved by the Office for Student Affairs before submitting a request letter to the Prefect of Libraries or Chief Librarian of

the Miguel de Benavides Library. Request for the use of the conference hall should be addressed to:

Rev. Fr. Angel Aparicio, O.P.

Prefect of Libraries

E-mail address: angelaparicio.op@ust.edu.ph

or

Ms. Maria Cecilia D. Lobo

Chief Librarian

E-mail address: mdlobo@ust.edu.ph

Fax no.: (632) 8-740-9709

Tel. nos.: (632) 8-731-3034 / (632) 3-406-1611 loc. 8234

5. Audio-Visual Equipment available:

• Built-in LCD projector and screen

• Laptop, pointer, DVD player, VHS players, Cassette Tapes player

• Built-in sound system

• Microphones

• Podium with built-in gooseneck microphone

• Electronic message board

*Additional equipment brought inside the venue will be charged per hour.

6. Use

• Food and drinks are not allowed in the Conference Hall.

• Payment should be made at the Circulation Section right after the event.

• Receipt should be presented at the General Reference and Information section for clearance.

• Banners, posters, flyers and signage’s that will be used are subject to approval by the Secretary General’s office before posting.

Discussion rooms are available for currently enrolled students. Inquiries for the use of these rooms should be made at the General Reference and Information Section.

Additional two (2) discussion rooms are provided in the Science and Technology Section (2nd floor) where bigger group studies (minimum of seven and maximum of twelve) may be accommodated.

Students who want to use the Discussion Rooms are subject to the following regulations:

• The use of the Discussion Room is free for library users (currently enrolled college and post graduate students, faculty members, non-academic employees).

• Reservation maybe made one (1) hour before use.

• Minimum of 4 PERSONS, maximum of 6 PERSONS ONLY. The group may stay for a maximum of 2 hours. NO EXTENSION and NO REPEAT usage by the same group will be allowed on same day.

• Non-appearance after fifteen (15) minutes from time of reservation may mean cancellation of your slot.

• To obtain the key for the Discussion Room, the leader of the group is required to write his/her name, college/faculty and time-in in the log-in form and surrender all IDs of his/her group members to the library staff at the General Reference and Information Section.

• The rooms must not be used for activities that are likely to disturb regular library functions. The library expects the students to be considerate of library patrons and activities. The Library reserves the right to stop meetings that are disruptive to normal library operations. Making excessive noise, talking loudly, using phones or audio equipment in a way that may disturb others, are strictly prohibited.

• Conducting lectures, classes, consultation, oral defense or any classroom related activities are not allowed.

• To maintain cleanliness and orderliness of the Area any forms of artwork such as drawing, painting, props-making and other related activities are NOT ALLOWED.

• Eating & drinking are strictly prohibited.

• When leaving the room, the users are required to lock the door and turn off the lights and return the key to the library staff at the General Reference & Information Section. Upon surrender of the key, the IDs will be returned to the users.

     *Failure to comply with the abovementioned regulations may mean cancellation of your rights to use the Area.

The cubicles are intended for individual study, specifically for Graduate School students who are working on their thesis/dissertation, foreign students, and board reviewees. The use of this facility is subject to the Library's rules and regulations. Inquiries & reservations will be entertained at the General Reference & Information Section.

Those who wish to avail of these rooms are subject to the following rules:

• Each cubicle is for the use of one patron and is availed of on a semestral basis

for a fee.

• Reservation is needed. Sign-up at the Reference and Information Section.

• Valuables and other personal belongings should not be left unattended.

• Eating is prohibited.

• Cleanliness and orderliness should be properly observed.

• Entertaining visitors is not allowed in the Study Rooms.

• The tenants are requested to remove their belongings once the semester ends.

*Non Compliance of any of the above rules would automatically mean cancellation of your right to the Study Room.

Located at the Science and Technology Section, faculty members may conduct consultation with students (up to a maximum of three [3] students at a time) upon reservation. Consultation is allowed for one (1) hour and may be extended depending on the availability of the room.

To maintain its role as a public provider of information, Internet stations are available at the ground floor and second floor of the library. These stations aside from internet terminals available in the different sections and branch libraries can be used free of charge.

The following rules apply to all Internet terminal users:

• Researchers are required to submit their validated UST ID or library permit.

• Internet terminal may be used for e-mails, data searches and retrieval for academic and research purposes only.

• Computer use is limited to one (1) hour per session, per person. Another one-hour session is allowed to the same user but not on consecutive time.

• Sessions per class may be requested prior to the intended time.

• Accessing sites, which are not research-related, is strictly prohibited including chatting, games, entertainment, and the like.

• Copyrighted information may not be used or sold unless the right to do so has

been purchased from the owner of the data.

• Computers are shut down 30 minutes before the Library closes.

• Internet users who violate these rules will be subjected to disciplinary action.

The Multimedia Room is part of the Science and Technology section which is located at the 2nd flr. of the Miguel de Benavides Library. It houses CDs, VCDs, DVDs, cassette tapes, and video tapes used for teaching, self-learning or entertainment. The Area is designated primarily for students use to view audio-visual materials in support of their academic work. It is equipped with an overhead projector, Internet terminals, television set, VHS, CD/VCD/DVD players, and headphones. It is also provided with an area for group viewing of up to a maximum of fifteen (15) students per session. This area is limited to two hours per use.

The Multimedia Room can accommodate twenty (20) people. All members of the Thomasian community are entitled to the use of the Area subject to its rules and regulations. All procedures are aimed at effective and efficient service.

Rules and Regulations:

• The Multimedia Room is available only to currently enrolled UST    students. A valid UST ID card is required.

• The Room is available on a “first come, first served” basis.

• SILENCE should be observed at all times. Users should keep in mind    the noise level since the Area is not sound proof: conversations can    be heard outside the room.

• Eating, playing, shouting, running and sleeping are strictly not allowed    in the library.

• Use of cellphone is strictly prohibited; it should be turned off while    inside the library premises.

• Violation of any of the above mentioned rules will be dealt with    accordingly.

Guidelines on the Use of AV Materials:

The library’s audiovisual collection includes videocassettes, audiocassettes, books-on-tape, compact disks (CD) and digital video disks (DVD). The video and DVD collections include feature films, classic and foreign films, travel, documentaries and instructional films. The audio collection includes both fiction and non-fiction titles including biographies.

1. A patron must present and deposit his/her validated ID at the     counter of the Science and Technology Section before using any of     the multimedia materials.

2. CD-ROM is allowed to be borrowed for one (1) hour subject to     renewal if still needed, provided that no patron reserves the said     CD-ROM.

3. To comply with the copyright law, it is prohibited to copy CD-ROMs     available at the UST Miguel de Benavides Library.

4. All CD ROMs and DVDs can be accessed only at the Miguel de     Benavides Library. AV materials may be borrowed for class viewing     with the approval from the Prefect of Libraries or the Chief Librarian.

5. A faculty member makes the reservation for AV materials for     classroom use. He /She may send a representative to borrow the     material for him / her with a note together with his / her faculty ID.     The AV material should be returned immediately to the Library after     use.

6. A patron can save articles from a CD to another storage device under     the supervision of a Library Staff.

7. All VHS tapes can be borrowed for overnight use only.

It is located at the ground floor, rear part of the Central Library building.

A coffee shop that offers affordable, high quality products in a friendly and clean environment. Product line includes coffee concoctions from a well-known Italian brand "La vazza," hot and cold beverages, cakes, pastries and sandwiches.

The establishment serves as a laboratory for Hotel and Restaurant Management senior students operated and managed by the College of Tourism and Hospitality Management.